一、委婉表達壞消息

不好的表達讓壞消息變得更加糟糕。

I have to cancel the meeting.沒有任何道歉和解釋，語氣太生硬。

推薦：

I'm afraid I have to cancel the meeting.

I'm so sorry but I have to cancel the meeting.

Unfortunately, something's come up and I have to cancel the meeting.

好的表達緩沖壞消息帶來的沖擊。

二、記得用model verb(would, could, may, might)

點擊了解更多情態動詞相關內容。

情態動詞讓說話聽上去更禮貌，同時在發表意見時也不會顯得武斷。

上級安排給你事情，但是你覺得時間不夠用，很多人會說：

I want more time.

推薦：

I could do with more time.

It would be so helpful to have more time.

例如：

Give me an answer by tomorrow.(不止生硬還很粗魯)

Could you give me an answer by tomorrow?

三、表達消極的事情時嘗試用積極的語音

不好的表達讓消極的信息變得更消極。

You can't use the conference room until my meeting ends.

推薦：

The meeting room is all yours after my meeting ends.

I am not happy with the arrangements.

推薦：

I have some reservations on the arragements, I wounder if it could be adjusted.

好的表達顯得你更加積極主動。

四，謹慎使用極端量化詞

very, extremely, too, a lot of等極端量化詞和否定放一起后，會擴大對方對消極反饋的解讀。

Your report is very confusing.

推薦：

Your report is slightly confusing.

在否定表達中，需要用量化詞時，考慮用a little, a bit, a little bit, slight, slightly, small, one or two等中性量化詞來代替。

We are having problems with the new medical device.

推薦：

We are having one or two problems with the new product.

We're going to run over budget.

推薦：
We're going to run slightly over budget.

The launch plans are behind schedule.

The launch plans are a little bit behind schedule.

五，使用反義疑問句

We should change the wording of the risk warning in our brochures.(過于直接)

推薦：
Shouldn't we change the wording of the risk warning in our brochues.

反義疑問句讓語氣更緩和，在和上級和客戶交流時可以派上大用場。

We must inform the shareholders immediately.

推薦：
Woundn't it be a good idea to inform the shareholders immediately?

Couldn't we arrange to inform the shareholders immediately?

六，使用被動語態

傳遞消極情感時，被動語態能夠避免給人指責的感覺。

You said you were going to sign the contract today.(明顯在指責對方違背了承諾)

推薦：

We were told that you were going to sign the contract today.(指出了問題的同時，弱化了對方而避免了指責)

You agreed to lower your fees.

推薦：

It was agreed you would lower your fees.

本文作者starof,因知識本身在變化，作者也在不斷學習成長，文章內容也不定時更新，為避免誤導讀者，方便追根溯源，請諸位轉載注明出處：http://www.cnblogs.com/starof/p/7643303.html有問題歡迎與我討論，共同進步。

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